Replies and usage limits
Each answer counts as one reply. Your dashboard shows how many you’ve used.
What counts as a reply
Each answer the chatbot gives counts as one reply. Replies that fail because of a problem on our side don’t count.
When the count resets
Your allowance runs in 30-day cycles and resets automatically. Your dashboard shows the date of the next reset.
Usage meter and alerts
Your Plan shows a meter of replies used. It turns amber as you approach your limit and red when you reach it, and we e-mail you at both points.
When you reach your limit
Your chatbot pauses until the allowance resets. Visitors see a short “busy, please try again later” message in the meantime, and your dashboard explains why the chatbot is paused and when it resumes. You can upgrade at any time to lift the limit straight away: Growth gives one site 3,000 replies a month, and Pro gives up to 5 sites 50,000.