Overview and analytics
GoChatterBot → Overview shows how the chatbot is used and what visitors ask.
On every plan
- Conversations, Messages, Last 7 days, Last 30 days
- Totals at a glance.
- Conversations per day
- A chart of conversations started each day over the last 30 days.
- What the chatbot reads
- Each content type it reads, with item and field counts, so you can check nothing is missing.
- Recent conversations
- The latest conversations, one click from the transcript.
- Most asked
- The questions visitors ask most often.
On Growth and Pro: Insight
- Average answer time
- How long answers take, with the fastest and slowest.
- Asked a follow-up
- The share of conversations with more than one question.
- Visitors and Came back
- Different browsers, and the share with more than one conversation.
- Question trends
- Most asked questions compared with the previous 30 days.
- Questions it could not answer
- Questions your site doesn’t cover yet: a to-do list for new content.
- Pages people chat from
- Where conversations start.
- Busiest hours
- When questions arrive, hour by hour.
Tip: check Questions it could not answer once a week. Adding a short paragraph to the right page is often enough; the chatbot reads the live site, so the answer is available at once.
Replies used this month
Your gochatterbot.com dashboard shows how many replies you have used and when the count resets. See Replies and usage limits.