Access and privacy settings
Control who can use the chat and what records your site keeps.
Who sees the chat
Everyone shows the chat to all visitors. Only signed-in users with these roles limits it to the roles you tick, for a members’ area or an intranet. Tick at least one role; if none is ticked, only administrators see the chat.
Conversation records
- Visitor addresses
- Keep each visitor’s IP address and approximate location with the conversation. Leave it off if you don’t need them.
- Keep conversations for
- Conversations older than this many days are deleted once a day. 0 keeps them until you delete them.
- Export
- Go to Conversations to export conversations as a spreadsheet file, for example to answer a records request.
- When the plugin is deleted
- Also delete every conversation and setting. Leave this off to keep the records if the plugin is removed and installed again.
Numbers that look like payment card or Social Security numbers are replaced before a message is saved. See Privacy and your data.