Troubleshooting

Start here when something isn’t working as expected.

“Chatbot is not configured yet.”

The plugin has no API key. Go to Settings → Connection, paste your key, save, and click Test the connection. Check the whole key was copied, with no spaces at either end.

The connection test fails

Make sure the key still exists in your dashboard; deleted keys stop working immediately.
Check the key’s website address matches the site you installed it on, including www or no www.
If you set Allowed server IPs on the key, check they are your web server’s addresses, or clear the field.
On a staging copy, see Development copies.

The chat button doesn’t appear

Check Show the chat button on every page is ticked under General, or add the shortcode.
Check Who sees the chat: if it’s limited to roles, logged-out visitors won’t see it.
Clear any page cache (caching plugin, host or CDN) after changing settings.

It can’t find content that’s on my site

Check the content type is ticked under Content, and that the page is published, not private or password-protected.
If the detail lives in a custom field, share the field in the Fields card.
If a security plugin blocks the WordPress REST API for visitors, the chatbot can’t read the site. Allow public read access to your published content.
Look at the conversation under Conversations to see which sources it used.

PDFs aren’t being read

See Documents and PDFs: check the three Documents boxes, use Read PDFs now, and remember scans without a text layer can’t be read.

Visitors see “busy, please try again later”

Your monthly replies are used up. Your dashboard shows when they reset; you can upgrade to Growth or Pro to lift the limit. See Replies and usage limits.