Frequently asked questions

Do I need to train the chatbot?

No. It reads your published WordPress content when someone asks, so new and edited pages count straight away.

Can it get answers wrong?

It answers only from your site and says when your site doesn’t cover a question, but like any AI it can occasionally misread a page. That’s why every answer links to its sources and visitors can rate answers. You can read every conversation in WordPress.

Will it answer questions unrelated to my site?

No. It stays on the subject of your website.

Does it work with my theme or page builder?

Yes. The chat button floats above any theme, and the [gochatterbot embed] shortcode works anywhere shortcodes do.

Can I use it on several websites?

Yes, with one API key per website: 1 website on Starter and Growth, 5 on Pro. For more, ask us about Enterprise.

Can it read products, events or other custom content?

If the content type is public, yes. Tick it under Content and share useful fields such as price or date in the Fields card.

Where are conversations stored?

In your own WordPress database. See Privacy and your data.

Can I cancel any time?

Yes. Paid plans can be cancelled any time; your plan stays active until the end of the paid month, then you move to the free Starter plan.