Every chatbot conversation, on your terms
Read full transcripts in WordPress, see which answers visitors liked, export for your records, and decide who sees the chat and how long anything is kept.
- Stored in your WordPress
- Spreadsheet export
- Your retention period
Your records
Everything visitors asked, ready when you need it
Search and filter
Find a conversation by what was said, by open or closed status, or between two dates.
Full transcripts
Open any conversation to see each question, each answer and the sources the chatbot used.
Spreadsheet export
Download the conversations you have filtered as a CSV file, for reporting or to answer a records request.
Visitor ratings
Know which answers helped, and why the others didn’t
Visitors can mark any answer good or bad. A bad rating asks what went wrong and lets them add details, and you see the rating beside the answer in the transcript.
- Specific reasonsIncorrect information, didn’t answer the question, too vague, inappropriate, or other.
- Fix at the sourceMost bad answers point to a page that needs clearer wording.
What went wrong?
Access and privacy
Privacy controls you set once
All in Settings → Access and privacy in your WordPress admin.
Who sees the chat
Everyone, or only signed-in users with the roles you tick.
Keep conversations for
Older conversations are deleted once a day. 0 keeps them.
Visitor addresses
Keep or skip each visitor’s IP address and approximate location.
When the plugin is deleted
Choose whether every conversation and setting goes with it.
Respecting your visitors
Trust starts with what you keep, and for how long
Visitors are more at ease when they know they’re talking to an automated assistant and that their conversation won’t be kept forever. Set a retention period, decide about IP addresses, and say so in your privacy policy.
Frequently asked questions
Where are conversations stored?
In your own WordPress database, on the chatbot’s Conversations screen. You can search them, filter by status and date, open a full transcript with the sources used, export them, or delete them.
How long are conversations kept?
You decide. Keep conversations for deletes conversations older than the number of days you set, once a day. Leave it at 0 to keep them until you delete them.
Do you store visitors’ IP addresses?
Only if you want to. Visitor addresses controls whether each visitor’s IP address and approximate location are kept with the conversation. Numbers that look like payment card or Social Security numbers are replaced before a message is saved.
Can I limit the chatbot to logged-in users?
Yes. Under Who sees the chat, choose Only signed-in users with these roles and tick the roles, for example for a members’ area or an intranet.
What happens to the records if I remove the plugin?
They stay in your database unless you tick Also delete every conversation and setting before deleting the plugin, so you can reinstall without losing history.
Where can I read how GoChatterBot handles data?
Our Privacy Policy explains what the service receives, what it keeps and which providers help run it.
More WordPress AI chatbot features
All features- AI Content SearchFinds answers in your pages, posts and custom fields
- Grounded AnswersAnswers only from your site, never made up elsewhere
- Source CitationsEvery answer links back to the page it came from
- Document & PDF SearchReads the text inside PDFs in your Media Library
- Customizable Chat WidgetYour colors, words, position and light or dark mode
- WordPress PluginInstall, paste your key and go live in minutes
- Chatbot AnalyticsSee what visitors ask and what your site is missing
Your conversations, your rules
Keep what you need, delete what you don’t, and see what visitors really think.
Free plan: 1 website and 100 chatbot replies a month.